Agarwal Biryani

1. Introduction

Welcome to Agarwal Biryani Pure Veg ("we," "us," or "our"). By ordering from us or using our services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before placing an order.

2. Orders and Delivery

• All orders are subject to availability and confirmation of the order price.
• We reserve the right to refuse or cancel any order for any reason at any time.
• Delivery times are estimates only and may vary based on location, order volume, and other factors.
• Orders are delivered through third-party platforms (Swiggy, Zomato), and their terms also apply.
• We are not responsible for delays caused by third-party delivery services.

3. Pricing and Payment

• All prices are listed in Indian Rupees (₹) and include applicable taxes unless stated otherwise.
• Prices are subject to change without prior notice.
• Payment must be made at the time of order through the delivery platform or as agreed for bulk orders.
• Any promotional offers or discounts are subject to specific terms and conditions.

4. Food Safety and Allergies

• We operate a 100% vegetarian kitchen and follow strict food safety standards.
• While we take precautions, we cannot guarantee the absence of allergens. Please inform us of any allergies when ordering.
• Customers with severe allergies should exercise caution when ordering.
• All food items should be consumed within the recommended time for best quality and safety.

5. Cancellations and Refunds

• Cancellation policies are governed by the delivery platform used for your order.
• For bulk or custom orders, cancellations must be made at least 24 hours in advance.
• Refunds for quality issues will be processed on a case-by-case basis after proper verification.
• No refunds will be issued for customer preference or change of mind after order confirmation.

6. Bulk and Custom Orders

• Bulk orders require advance notice of at least 24-48 hours.
• Custom orders (Jain, Jackfruit Biryani, etc.) are subject to availability and may require additional charges.
• A deposit may be required for large bulk orders.
• Specific packaging and delivery arrangements can be discussed for party orders.

7. Intellectual Property

All content on our website, including but not limited to text, images, logos, and recipes, is the property of Agarwal Biryani Pure Veg and is protected by copyright laws. Unauthorized use is prohibited.

8. Limitation of Liability

To the maximum extent permitted by law, Agarwal Biryani Pure Veg shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or consumption of our products.

9. Governing Law

These terms and conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

10. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us:

• Phone: +91 9152199227
• Email: agarwal.foods2025@gmail.com
• Location: Bandra West, Mumbai
• Hours: 11:30 AM - 9:00 PM (Daily)

11. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any changes.

1. Introduction

At Agarwal Biryani Pure Veg, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you order from us or visit our website.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and delivery address when you place an order.
• Order Information: Details about your orders, including items purchased, quantities, and preferences.
• Payment Information: Payment details are processed through secure third-party platforms (Swiggy, Zomato). We do not store complete payment information.
• Communication Data: Records of your communications with us, including phone calls, messages, and WhatsApp conversations.
• Technical Information: IP address, browser type, device information when you visit our website.

3. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders, including confirmations and updates
• Responding to your inquiries and providing customer support
• Processing bulk or custom order requests
• Improving our products and services
• Sending promotional offers and updates (with your consent)
• Complying with legal obligations
• Preventing fraud and ensuring security

4. Information Sharing and Disclosure

We may share your information with:

• Delivery Partners: Swiggy, Zomato, and other delivery services to fulfill your orders
• Service Providers: Third-party vendors who assist with our business operations
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or transfer of our business

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order history and related information may be retained for accounting and legal purposes.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to the processing of your personal information
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites and services (such as Swiggy, Zomato, social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on our website with an updated "Last Updated" date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Agarwal Biryani Pure Veg
• Phone: +91 9152199227
• Email: agarwal.foods2025@gmail.com
• Location: Bandra West, Mumbai, Maharashtra
• Hours: 11:30 AM - 9:00 PM (Daily)

13. Consent

By using our services or providing your personal information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.